This Privacy Policy is the official privacy policy of Ezymed Packing Services Pty Ltd (“Ezymed”, “we,” “our,” or “us”). Our collection, use, disclosure, storage, and destruction of personal information is governed by the National Privacy Principles set out in the Privacy Act 1988 (Cth), as amended (Privacy Act).

 Effective Date: 31 March 2025

1. Introduction

At Ezymed, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains the types of personal information we collect, how we use that information, who we share it with, and how we protect that information.

By continuing to use this website and/or our services, you accept and consent to the practices described in this policy.​

2. Information We Collect

We may collect the following types of personal information:

• Pharmacy/Nursing Home Information: Name, contact details, business details.​
• Patient Information: Names, gender, date of birth, age, contact details, addresses, prescription details, medical history (as required for services), payment information, health information provided by you or your healthcare provider, and information about your transactions at Ezymed.
• Website Visitors: IP addresses, cookies, browsing behaviour, and other analytics.​ digital information, such as software versions used, device identifiers (such as IP address), location data, dates, times, file metadata, referring website/app, data entered, and user activity, information about products;
• Social Media: interactions with us on social media platforms;

3. How We Collect Information

We collect information through:

• Direct Interactions: When you fill out forms, purchase products/services, communicate with us, or provide information through our website.​
• Automated Technologies: As you interact with our website, we may automatically collect technical data through cookies and other tracking technologies.​
• Third-Party Sources: We may receive information from service providers, business partners, healthcare providers, and publicly available sources.​

4. Use of Information

We use collected information to:

• Provide pharmacy-related services, process transactions, fulfill customer orders, and manage your healthcare needs.​ For example, details of your prescriptions are required to be collected under the National Health Act and State or Territory Pharmacy legislation.
• Improve our website, services, and customer experience.​
• Comply with legal and regulatory obligations.​
• Communicate with you regarding our products, services, and promotions, unless you have opted out of such communications.​

5. Information Sharing and Disclosure

We do not sell personal information. However, we may share information with:

• Affiliated Entities: Within our company network to improve services.​
• Service Providers: Third parties who assist in business operations (e.g., payment processors, IT support, legal advisors).​
• Healthcare Providers: When necessary to provide you with healthcare services.​
• Regulatory Authorities: As required by law for compliance with pharmacy and healthcare regulations.​

6. Data Security

We use robust security measures to protect personal information, including encryption, access controls, and secure data storage solutions. However, no system is entirely secure, and we cannot guarantee absolute security.​

7. Data Retention

We retain personal information only for as long as necessary to meet our business, legal, and regulatory obligations. Once no longer needed, data is securely deleted or anonymized.​

8. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your personal information.​
• Opt out of certain data uses, such as marketing communications.​
• Request data portability or restrict processing in certain circumstances.​

To exercise your rights, contact us at Unit 4/4 Brunker Road Chullora NSW 2190

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and gather analytics. You may manage cookie preferences through your browser settings.​

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies before providing any information.​

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.​

12. NSW Privacy Compliance

In addition to our obligations under the Privacy Act 1988 (Cth), Ezymed complies with the requirements of the Privacy and Personal Information Protection Act 1998 (NSW) and the Health Records and Information Privacy Act 2002 (NSW). These laws regulate how we handle personal and health information in New South Wales, including your rights to access and correct your information and our obligations to secure and manage that information responsibly.

13. Notifiable Data Breaches

We are required to comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth). If we identify a data breach likely to result in serious harm, we will promptly notify affected individuals and the Office of the Australian Information Commissioner (OAIC), and take steps to reduce the risk of harm.

14. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at: Unit 4/4 Brunker Road Chullora NSW 2190

In addition to this Privacy Policy, there may be specific personal information collection notices for certain services, which are also important for your privacy. If there is any inconsistency between this policy and a specific collection notice, the latter will apply.

This policy will be reviewed from time to time to take account of new laws and/or changes to our operations. Any information we hold about you will be governed by our most current policy. We recommend that you periodically review this policy for any changes.